“Qondoc gives me an overview of the whole system. If we were to close down server 12 at nine o’clock next Monday, for example, I would then see which system owners were affected and could contact them. If I want to know how many servers are running Windows 2000, I get the answer in 20 seconds. Before, I had to call all system owners and ask them personally.” Interview with Roland Lindblad, who is the manager of the operations and technology group and is responsible for 120 servers and 1 400 personal computers at 160 offices.