Qondoc -
Teracom AB increases IT security with Qondoc’s CMDB database
2007-10-17
Teracom AB’s business upholds an important social role, which implies that the company has very high demands on its IT security. This summer the company invested in our CMDB solution which meets the recommendations of the Swedish Emergency Management Agency for BITS.
On the lookout for external CMDB tool
Teracom’s demands on IT security and its documentation are high as the company upholds an important role in society. The company has decided to focus on tools which meet the requirements set by standards like ITIL and BITS. “Based on our existing documentation and management of the IT related equipment – servers, software and applications – we wanted a CMDB tool which meets the ITIL requirements”, says Stefan Thoft.
Structured handling of inventory
How does Qondoc make Teracom’s registration of IT and IT documentation easier? “We were looking for a configuration database (CMDB) to get a structured inventory handling with all information gathered at just one place – the connection between application and hardware. Qondoc’s tool can help us with that”, says Stefan Thoft.
Links event handling system to Qondoc
“When we had a closer look at Qondoc we found that Qondoc Application suits us as the products are also able to visualise the link between system and applications”, says Stefan Thoft. Teracom has further decided to integrate CHiP Helpdesk1 with Qondoc Application2. “We saw an advantage of being able to link the events from the existing Qondoc database to the CHiP and in this way create an event when changes are made to the IT environment”, Stefan Thoft continues.
Fulfils requirement specification
“After having searched the marked for options and suppliers which fulfilled our requirement specification, we decided on Qondoc”, says Stefan Thoft. Teracom installed their CMDB by beginning September and are now ready to make full use of the new tool. “Registration of which information shall be included in the database had already taken place. Now we have started on organising this information. We have not begun operation of the system in full yet but are just starting”, says Teracom’s IT manager Stefan Thoft.
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CHiP Helpdesk is developed by Gaining Consulting. ↩
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Qondoc Application meets the recommendation of the Swedish Emergency Management Agency for BITS (Basis level for Information Security). ↩
Teracom is the first media operator in Sweden and offers various communication channels for radio, tv, Internet and downloading of sound and images. Teracom’s job is to give individuals and companies access to a variety of media services, independently of time and place. The Teracom Group also comprises subsidiaries which offer complementary products and services. The group has a turnover of approx 3.0b SEK and has about 675 employees. Visit www.teracom.se for more information.
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