IT Service Management (ITSM) is a strategy that allows the IT department to deliver a better "customer experience". The goal is to transform the organization from a tactical technology provider into a strategic service provider. IT Service Management is not just about systems, processes and practices, so too the people who create and maintain the processes and procedures required enabling clients to experience the high quality of delivered services.
A management system for IT service management is usually a prerequisite to be able to deliver cost effective and reliable IT services with satisfying customer experiences. Management systems for IT Service Management helps you to plan, deliver and measure service delivery based on these requirements.
IT is not just a service, but also a buyer of goods and services externally. A management system for IT service management supports the process of purchasing and logistics; so that measurement can be done on the effectiveness of providers to support IT in their service delivery.
Companies and organizations have requirements from owners / authorities / Government, to cost-effective execution of business plans and when called on account for reporting economy, enforcement and liability. A management system for IT service management helps IT to report the obligations which exist in the form of license holdings versus installed software, owned equipment, depreciation costs, contracts and terms for subscription and contracts.
Clearpulse from Qondoc Systems AB is a modern and simple tool for IT departments who wish to implement a management system to provide cost effective and reliable IT services to its customers.
Clearpulse IT Service Management Suite contains the functions necessary to provide a comprehensive picture of the delivery, and thereby visualize how effectively utilization of the resources you have, be it hardware, software, services or other resources.
Clearpulse is a product that goes hand in hand with the IT department into the next generation of IT Service Management. The products are developed using modern technology, based on our knowledge and experience since 10 years back in time, together with our client companies.
Clearpulse is easy to use, easy to install, and adds value to existing solutions through smart, simple integrations.